Skillseed terms & Conditions for individual participants
Please read the following terms and conditions carefully before signing up for any of our courses:
Cancellation & Refund Terms
a. Deposit and Confirmation
These Terms and Conditions stated here are considered acknowledged and agreed to by the Participant when the Participant indicates it (by ticking the checkbox) on our registration form.
For participants departing from Singapore: In order for the Company to proceed to confirm the booking, a deposit of SGD$500 (unless otherwise stated) is payable within 5 days of the Participant submitting the registration form either through Paypal, cheque or through bank transfer. This deposit is non-refundable under all circumstances except for if the Company cancels the course due to unforeseen circumstances or if we do not meet the minimum number of participants by the deadline stated on the course's webpage.
For participants residing outside of Singapore: To reduce the amount of transaction fees through telegraphic transfers, Skillseed may request that participants pay the full amount (100%) upfront (unless otherwise stated). Please refer to section 4 below for details on refunds and cancellations.
b. Rest of payment
The remaining fees shall be due within 5 days upon receipt of the invoice which will be emailed to Participants upon confirmation of the course one day after the final registration deadline for the particular course OR when all slots for the course have been filled, whichever is earlier. Should the Participant indicate that he/she requires for the Company to arrange for insurance and/or visas via its travel partners (only available to participants departing from Singapore), additional charges will be added to the fees and indicated in the invoice. The Company reserves the right to cancel your reservation if you do not pay the remaining fees within the duration given and if we are unable to reach you after a grace period of 1 week.
c. Purchase of Air Tickets and Airport Charges, Surcharges & Taxes
Unless otherwise indicated, Skillseed courses do not come with the purchase of air tickets in order to allow our Participants flexibility. The Company will provide Participants detailed information on the course's starting and ending times in the host country and also recommend flights that the Participants should purchase. It is the Participant's responsibility to purchase the correct flights in advance as per our instructions. Sufficient time will be given to Participants to purchase their flights.
d. Alternative Arrangements
For the duration of the course, you, the Participant, agree to adhere to the indicated start and end times in the host country and to our itinerary. Alternative arrangements e.g. should the Participant desire to extend his/her stay or arrive at a later time will incur separate charges and the Participant will be billed accordingly, or have to foot the expenses on his/her own.
e. Travel Insurance
For Singapore-based Participants: With effect from July 14 2015, Singapore Tourism Board (STB) has imposed an additional licensing condition. STB encourages outbound consumers to purchase travel insurance that insures them against travel agent insolvency. Such insurance should insure consumers against any failure or disruption in the provision of the travel product arising from travel agent insolvency. As such, all guests are required to advise the decision of purchasing insurance by completing a form that will be emailed to Participants who have confirmed their reservations.
f. Cancellation & Refund Policy by the Company
The Company reserves the sole right to cancel any courses due to insufficient number of participants or due to factors beyond the reasonable control of the Company such as, but not limited to, natural disasters, epidemics, pandemics, labour strikes, war, civil unrest and disorders, etc. In the unlikely event of a tour cancellation, the Company shall endeavor to notify the Participant at the soonest possible time, especially if the cancellation is due to factors beyond the reasonable control of the Company. The Company shall therefore attempt to recommend or provide alternatives for your consideration but should you decide not to accept the alternatives, you shall be entitled to a refund of all monies paid by you to the Company after deducting expenses incurred (if any) for visa/s, travel insurance or other applications made on your behalf. If air ticketing is involved, there are cancellation and amendment fees to abide by and these charges will be borne by the Participant. Neither party shall have any claims against the other thereafter.
g. Cancellation by the Participant
The Participant may cancel the reservation at any time provided notice of cancellation is given in writing. As the Company would have gone ahead to make the necessary arrangements for your course as agreed upon earlier, the following cancellation charges must be borne by the Participant:
· For cancellations received at least 30 days prior to departure – 50% of the course costs or the deposit amount, whichever is higher
· For cancellations received less than 30 days prior to departure or No Show – 100% of the course costs
In the event that arrangements were confirmed with a partner using a different set of cancellation/booking terms (for example, low cost carriers), from those stated above, the stricter terms will be applicable.
The Company cannot be held responsible for the non-recoverable expenses incurred by the Participant in preparation of the courses. Such expenses may include the advance purchase of air tickets, visa fees, medical checks or medications/ vaccinations, gear/equipment etc.
h. Refund of Unused Services During the Journey
Should the Participant decide not to utilize the accommodation, meals, transportation, sessions, or other services already included in the course, no refund or exchange shall be allowed. Any additional costs due to transportation, meals and/or accommodation outside of what has already been provided for in the itinerary will be borne by the Participant.
i. Changes Initiated by the Company
The Company shall make every effort possible to avoid changes in the itinerary but should changes be necessary due to factors beyond the reasonable control of the Company including (but not limited to), war, civil disorder, viral outbreaks, changes in airline schedules, weather or local conditions, the Company shall be entitled to do so subject to notice being given as soon as possible and the Company shall endeavour to substitute a suitable arrangement of similar standard and the Participant shall have no entitlement to compensation of any form.
j. Conditions of Carriage
In all cases, where a component of the tour includes travel on scheduled flights in aircrafts or schedule routes in all other modes of travel (be it by train or bus), your attention is drawn to the fact that the Company has no direct control over the changes in the schedules or the manner in which these services are provided and performed, and hence, you, the Participant, agree that you will not hold the Company responsible for the same.
k. Company Acting as Agent
In all cases where the Company acts as an agent for a principal such as in cases of flight, vehicle-hire or accommodation reservations, the Company will not accept any responsibility for any default, delay or deficiency on the part of the principal. In such events, you expressly agree to seek recourse against the principal directly and to the extent as may be allowed by law, you expressly waive all rights against the Company.
In respect of these services provided, the Company only accepts responsibility for such services over which it has full and direct control. The Company does not accept liability of responsibility for any acts, omissions or defaults of other service providers unless the same could have been reasonably avoided by the Company or unless the same is caused directly by the negligence of the Company, its servants or agents.
By embarking upon travel, the Participant voluntarily assumes all risks involved in such travel, whether expected or unexpected. The Participant is hereby warned of the risks involved with travel as well as possible travel industry bankruptcies, medical and climatic disruptions, and the possibility that the Participant may be unable to travel as scheduled because of personal emergencies.
Skillseed cherishes our partnerships and will try its best to ensure the Participant’s satisfaction in every area, and remedy issues within our power. Even though we cannot guarantee the ultimate safety or health of the participants, we try our best to screen the transport, accommodation and partners etc. that we engage with and create detailed safety measures and protocols to ensure Participant and staff welfare at all times. Our partners are also notified to take measures to avoid or reduce injuries or losses that are within their control. We also collect feedback from the participants upon the completion of the course and will disengage from any supplier or partner that did not act in a satisfactory manner.
m. Limitations & Exclusions
The Company shall be entitled to rely upon and invoke all limitations and exclusions of liability under all appropriate international conventions and nothing herein contained shall operate to defeat or diminish the Company’s rights in that respect.
n. Force Majeure
The Company does not accept any responsibility whether in contract or in tort for any injury, damage, loss or expenses caused directly or indirectly by force majeure or other events which are beyond the reasonable control of the Company or which are unavoidable by the exercise of due diligence on the Company’s part including but not limited to war, strike, industrial action, civil disorders, floods, earthquakes, severe weather conditions, outbreak & spread of viral diseases, acts of God, acts of Government (local or overseas) or any other authorities.
o. Security and Safety Concerns
As different departure points and arrival destinations would have varying security requirements, the Participant is required to comply with the said requirement and the Company shall not be responsible if the Participant should be delayed or refused entry by any country or authorities for any reason whatsoever. For the safety of all participants of the group, the Company, through its representative/s shall be empowered to deal with any participant in an appropriate manner (including requiring the said participant to exercise restraint or leave the group) if such a person should act or misbehave in a manner which is unreasonable, violent or detrimental to the enjoyment, interest and safety of the other course participants. In such a situation, the Company shall not entertain any claims for refund or compensation.
p. Third Party Rights
For the purposes of the Contracts (Rights of Third Parties) Act and notwithstanding any other provisions set forth in this document, this Agreement is not intended to, and does not, give any person who is not a party to it, any right to enforce any of its provisions.
q. Claims & Dispute Resolution
Should the Participant have any complaints, it is desirable that the same be notified to the Company immediately so that action/s may be taken to resolve the complaint expeditiously. The Participant's complaint should be in writing (either by letter or email) and forwarded to the Company no later than 7 days upon completion of the course.
r. Severability of Terms & Conditions
Each provision herein is intended to be separate and independent of the others and in the event should any of the provisions herein be determined or adjudged to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions herein shall be unimpaired and shall continue to apply.
s. Governing Law
This Agreement shall be governed by the laws of the Republic of Singapore and the parties expressly submit themselves to the non-exclusive jurisdiction of the courts of Singapore.